THE EXPERIENCE
What is the address of the experience?
The experience takes place in OCA - Ibirapuera Park.
Av. Pedro Álvares Cabral, S/n - Portão 2 - Moema, São Paulo - SP, 04094-050, Brazil
How do I get there?
- **By metro: LINE 5 - Lilac
- **By bus: Lines 75T-10, 5164-10, 5185-10, 5300-10, 5630-10, 6338-10, 6358-10, 709A-10, 857A-10
What are the opening hours of the experience?
- Tuesday, Wednesday, and Thursday from 10:00 AM to 6:00 PM
- Friday from 10:00 AM to 7:00 PM
- Saturday from 9:00 AM to 7:00 PM
- Sunday from 9:00 AM to 5:00 PM
How long does it take to complete the experience?
It takes about an hour and a half to visit the entire exhibition, including the Hot Wheels City Experience circuit and the free transit zone, where there are go-karts, car exhibitions, food carts, a gamer zone and a trampoline zone.
What time do I need to arrive?
Arrive at the experience 15 minutes before the scheduled time.
What should I bring?
You must bring your printed or digital ticket. We recommend attending with comfortable shoes and LOTS of enthusiasm!
Is there a maximum number of children an adult can supervise?
We recommend that an adult accompanies a maximum of 6 children.
Can I bring backpacks and bags to the experience?
We suggest that you leave valuables and personal belongings at home. For the safety of the visitors, all suitcases and bags will be checked on entrance and exit.
Are prams allowed in the experience?
Yes, they are allowed, but there are no storage facilities.
Is there anywhere I can leave my belongings while I'm at the experience?
In the area close to the ticket office, you will find a locker service available for a fee. It's a convenient option for storing your belongings throughout the experience.
Is there any food and drink available at the experience?
Yes, of course! We have a food truck area with options for everyone.
Are there toilets at the experience?
Yes, there are bathrooms within the experience.
Can I bring my camera to take pictures?
Yes, of course! Capture and share your visit on social media. Don’t forget to tag us on
Facebook and
Instagram.
Do you store lost objects?
Lost items are stored and will be available at the exhibition site for 24 hours. After this period, the objects are sent to the Park's Lost and Found section. To contact the sector, use the telephone number (11) 3889-6100, extension 7172. The service operates daily, from 8am to 6pm.
Is WIFI available at the experience?
There is no WIFI service available inside the event.
Are cigarettes, e -cigarettes and vapes allowed?
Smoking is not allowed in the exhibition.
Does the experience have parking?
Ibirapuera Park has ÍNDIGO parking that can be used while you are enjoying the experience. Access to the parking lot can be done through gates 3 and 7.
Address:
Gate 3: Av. Pedro Álvares Cabral - s/n
Gate 7: Avenida República do Libano
Prices (subject to change - INDIGO):
From Mondays to Fridays: Up to 3 hours: R$ 18.00 Every additional 2 hours: R$ 3.00 (maximum value of R$ 27.00)
On Saturdays, Sundays and holidays : R$ 23.00 (single price).
Does the experience have bicycle parking available?
Both the experience and Ibirapuera Park do not have infrastructure for parking bicycles.
Is the Karting for children or adults?
The experience offers two distinct go-kart tracks: one for adults and one designed for children. Children are not allowed to use the adult track and vice versa. It is also not possible to share the car with more people.
Is this a pet-friendly event?
Pets are not allowed, only service animals, which must show their identification before entering the event.
What items are prohibited in the experience?
Considering consumer safety, objects that could be considered dangerous will not be admitted, such as:
- External food and drinks;
- Pets (service animals ONLY);
- Drones;
- Drugs and drug equipment;
- Flammable (fireworks, explosives, flares, etc.);
- Flashlights;
- Laser pointers;
- Professional cameras (with a detachable lens) - Smartphone cameras are allowed;
- Promotional items/unauthorized requests/vendors (including flyers, samples, giveaways);
- Selfie stick/tripods;
- Baby strollers;
- Toy Guns / Water Guns;
- Camcorders;
- Weapons (guns, ammunition, pocket knives, pepper spray, etc., including off-duty police officers or those with concealed carry permits);
Please note: We do not tolerate touching, fighting, teasing, threatening comments or gestures towards cast members.
What will happen if I am late?
Registration and ticket validation will close 5 minutes before the session starts time. If you arrive too late for registration and ticket validation, unfortunately we will not be able to guarantee your entry into the experience. 15 minute tolerance.
HOT WHEELS KART
How does the Go Karting experience work?
As soon as you arrive at HotWheels City Experience, we suggest you go to the Karting area to check in within a maximum of 15 minutes after your arrival.
Go Karting offers two different kart tracks: one track for adults only and another track just for children. Karts are individual, so adults can't share their race with children or other companions.
Children:
Age: Between 6 to 12 years l Minimum height: 1.20m l Up to 10 laps
*Children must be accompanied by a responsible adult
** Adults are not allowed on the children's track
Adults:
Minimum age: 13 years l Height: from 1.60m to 1.90m l Max weight:
110kg l Up to 10 laps
***Children are not allowed on the adult track
What is the minimum age to participate in kart races?
Is there a height restriction to participate in kart races?
What is the weight limit for adults to participate in kart races?
The maximum weight allowed for adults is 110kg.
Is there a separate track for children?
Yes, there is a dedicated track for children aged 6 to 12 years old, with a minimum height of 1.20m. This track is exclusive for young drivers.
Can adults participate in the children's kart track?
No, adults are not allowed on the children's track. It is reserved exclusively for children.
Do children need to be supervised by an adult during the races?
Yes, it is mandatory for children to be supervised by a responsible adult while on the track, even if they are not participating in the races.
Are there any additional restrictions to participate in the adult kart track?
In addition to height and weight restrictions for adults, it is important to note that children must be at least 13 years old to participate in the adult kart track.
Is there an age requirement to participate in the adult kart track?
Although there are no specific age restrictions for the adult kart track, drivers must meet the minimum height requirements and, if applicable, weight requirements, to ensure safety during the races.
Can I drive on the same track as my child if I purchase both an Adult Kart and Child Kart entry?
No, for safety reasons, the tracks are divided between Adult Kart and Child Kart.
Can I wear sandals or flip-flops?
No. It is worth noting that the use of flip-flops and sandals is prohibited, only closed-toe footwear is allowed.
TICKETS
How much do the tickets cost?
You can check ticket prices
here.
What are the different types of tickets?
Tickets are available for purchase that allow access to the experience:
- Full Price Ticket
- Half-Price Ticket
- Full Price Flex Ticket: access to the experience at any time on the chosen date
- Half-Price Flex Ticket: access to the experience at any time on the chosen date
- Group Ticket: Access to the experience for groups of 5 people (or more) with a maximum of 2 adults
Additions to the access ticket are also available for sale to boost your experience:
- Karting Adults
- Karting Children
- Driver's license
- Professional photo
- Combo (Driver's license + Professional photo)
How much are the tickets for children?
Children up to 3 years (on the date of the event) do not pay entry.
Children between 3 and 6 years old (on the date of the event) pay half price.
👉 Check all the details about the half-price ticket here
How much are the tickets for PCD?
According to the Federal Law 12,933/13 and Federal Decree 8,537/15, PEOPLE WITH SPECIAL NEEDS and companions have the benefit of half-price.
👉 Check all the details about the half-price ticket here
Where can I buy tickets?
Tickets can be purchased at the event box office or on the
Fever website, please note that ticket prices are identical via both means.
If I forget to print my tickets, can I get into the exhibition?
You don't need to print anything, just show your Fever ticket(s) in the app or via email when you arrive at the venue.
Can I change the day and/or time of my ticket?
If you bought a standard ticket, you must show up on the selected day and time. The only way to choose between dates is with a flexible ticket.
Is it possible to buy tickets for groups?
YES OF COURSE! You can request more information
here.
What are the refund policies?
No refunds are given. In some cases, a change of date can be requested, provided that the request is made at least 48 hours before the start of the event and meets the necessary criteria. For more information, contact us (don't forget to share your ticket IDs).
Can I transfer my tickets to someone else?
No, unfortunately you cannot transfer the tickets to another person
How does the Professional photo work?
When purchasing the Professional photo as a complement to the experience, you will receive a printed photo of the event to keep as a souvenir.
You can choose to take the photo with your companion or group, but you will only receive 1 printed photo. If you want to purchase more than 1 printed photo, you will need to purchase another Professional photo add-on.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app in the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account you used when purchasing tickets. If you still can't find your ticket, please contact us.
ACCESSIBILITY
Is the exhibition wheelchair accessible?
Yes, the experience is wheelchair accessible.
Are service animals or pets allowed?
Pets are not allowed, only service animals, which must show their identification before entering the event.
Are there flashing lights and loud noises during the experience?
Yes, there may be flashing lights or loud noises.
Is the event suitable for the deaf and hard of hearing?
The experience is less accessible for the hard of hearing. You'll be able to enjoy all the experiences, but you won't be able to take part in the game dynamics implemented by the staff.
Are there places to sit in the venue?
Yes, there is a lounge area in the Hot Wheels Lab and tables in the restaurant area.
Is the experience accessible and inclusive for everyone?
Yes. We are committed to ensuring an inclusive experience for everyone.
If you have mobility difficulties, our team of monitors will always be available to offer you the necessary support. The event has ramps and access for people with mobility and accessibility difficulties. If you have sound hypersensitivity or some neurodevelopmental condition, request your sensory kit at the ticket office, presenting official identification, to enjoy the experience.
SHOPPING
Will there be a shop?
Yes! The store is accessible for everyone who has a Hot Wheels City Experience ticket.
Does the store accept cards or cash?
You can only pay by card.
What is your returns policy?
There are no returns. Exchanges are permitted and are subject to approval by the store manager.